Are senior bus passes renewed automatically? If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. The list of these services is on the GCC web site, under Transport. If you live in England and are of retirement age or an eligible disabled person, you are entitled to an English National Concessionary Bus Pass. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. Calls from mobiles are likely to be considerably higher than those from landlines. Auto-renewal for an older person's bus pass. English bus passes are not accepted in Scotland and vice versa. 1 week before current vouchers expire. Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. Your pass will be automatically renewed if you have used it within the last 13 months. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. What is the cause of the card not working? However, you may not be allowed to use your bus pass on night buses i.e. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be The cards offer older and disabled people free travel in the capital If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. These cookies track visitors across websites and collect information to provide customized ads. GCC understand there was a discount being offered for some local train travel. You should have receive your renewal form by mid-February. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. My new bus pass has been refused by the driver. Some bus services are changing. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. It is being used by the person whose photograph and name appears on the pass. Can I use my disability-related with a companion bus pass in other parts of England? If we send your pass to your old address because you have not told us that youve moved, you will have to pay 10 for us to send a replacement. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. How long will it take to get a bus pass following a renewal/application? These pages are for East Sussex bus pass holders. The cookie is used to store the user consent for the cookies in the category "Other. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. It tells you about: Bus passes are issued for up to five years. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). Older Person's bus passes will be renewed soon. Renewing an older persons bus pass. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. How do I apply for a disabled persons bus pass? pensioners. Apply for your bus pass by visiting the GOV.UK website. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. You must let us know if you have changed address over the last 2years and your bus pass is about to run out. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. Please ensure that you keep us informed of any changes to your name or address. Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. applies to approximately 12,000 people, the vast majority of whom are Higgins, Telford & Wrekin Councils Customer Services Manager, said. My age-related pass has now expired but I have not received a new one. Open all. If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. Please provide them with as much detail as possible about the journey you wished to make. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Performance". To get an older persons bus pass you must 2 Apply to your local council. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. For further information contact: The National Rail enquiries telephone number is 08457 484950. The county council will not reimburse you for any charges levied by medical specialists or advocates. However, you may visit "Cookie Settings" to provide a controlled consent. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. All young disabled pass holders must provide a new photo if they wish to renew. You can apply for a replacement bus pass by filling in the lost bus pass application form. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Older Persons Bus Pass Older Persons Bus Pass Concessionary travel (including bus passes) for older residents and people with disabilities is run by Staffordshire County Council. March 2023 renewals. You will need to apply to this authority for a new pass. Continuing eligibility for a pass issued due to a . If you have any problems using your card, it will be necessary for you to contact the bus company directly. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. I have applied for my new bus pass, what should I do with my current pass? This We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. Elderly and many disabled people in Tyne and Wear who are entitled to a free bus pass now have their smartcard renewed automatically - so long as it has been used at least once in the last year. We use some essential cookies to make this service work. As a general rule, it is usually cheaper to call during the evenings and weekends. 4 Apply online. Residents are. Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. Please note you will require your customer number to complete the form (This can be found on your renewal letter). If you have not received this letter, call us straightaway on 01452 426265. Before your pass expires, we may send you a letter inviting you to renew it manually. If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. Customer who lives in Gloucestershire, but near Welsh border can use their pass to get to near Welsh Towns Chepstow or Monmouth but not to travel on around Wales. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. My new bus pass will not work when I place it on the smart card reader on the bus. If you send us different evidence, your pass may be delayed or refused. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. Calling from a land line will normally be cheaper than the cost of a 2nd class stamp. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. Lee We only need this if you want us to contact you and we won't keep it once we've replied. You may be eligible for financial support. Your new pass will be not sent until a week before your old. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Are you struggling with the cost of living crisis? Username Password Forgotten your Password? Lee State pension claimants who apply directly through their local council should be aware. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Disability-related passes can be valid for 1 - 5 years. No, your bus pass cannot be used on National Express services. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. Essex County Council is not responsible for this. In the unlikely event that your pass does not arrive, you should call. Alternatively you are able to renew your vouchers online. No. No, concessionary bus passes are not accepted on the night Buses. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. The cookie is used to store the user consent for the cookies in the category "Analytics". 5 How long does it take to renew an older persons pass? Can I use my pass on Trains? If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. If your pass has already expired you can still renew your bus pass.
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