This is how life was back then. This has been a nice experience and I wish the best to Arran in finding work.. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Announcements, Guides & Community Updates. - Providing data governance through all operational teams in order to maintain and improve data quality. They come across many different situations that require considerable skill and the ability to think and act quickly. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Theres no charge for most engineer visits. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Hence, the addition of working experience gained from Openreach can truly be like a milestone . Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 I need an engineer to come to my premises to fix a broadband fault. Depending on the provider and package you choose, you might be able to avoid paying for line installation. Lost or stolen. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? It also insists that the line is properly fixed. 8.40 for each calendar day that the service is not repaired. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. And once you've got some experience under your belt, there should be opportunities for overtime. Just click on. The union was . I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. bt openreach working up a pole today. To change your appointment: You can also easily change engineer appointments using the BT Business app. (adsbygoogle = window.adsbygoogle || []).push({}); An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. . You were left wondering if this was just a temporary fix. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Thank You). Super helpful and knowledgeableman. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Answered View answer in the context of this discussion Report post You'll find up-to-date details of all charges and pricing information in BT Price List. If you already have an ONT, its very quick to get connected. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. @richthestag. Starting salary is poor, but you'll reach the higher rate after 3 years. How to report a BT line fault or broadband fault. Talk about pass the buck BT! these comments are my own and in no way represent any company that i may or may not be linked too. A company that was engineering-led is now run by business(wo)men with the resulting chaos. The re-branding exercise actually started, in a very low-key way, a few short . What's the least amount of exercise we can get away with? The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Your just as rude! Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. So we have a line that works upstairs but he has broken the one we want downstairs. This is a very common mistake made worse by the press. Please enter at least 3 characters to search. Contact BT. It was reported a yesterday (I think). If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. That's usually four or five days a week between Monday and Sunday. Openreach aims to connect 20. Do I have to pay for this visit? All in a day's work | 17 comments on LinkedIn During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. The cookie is used to store the user consent for the cookies in the category "Analytics". Answered 26 October 2019 You will work long hours and not get paid for them . For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Well send you a text with your engineers name and mobile number. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Well let you know how quickly you could be up and running when you order fibre broadband. The live chat person wasn't at all helpful and actually closed the chat without resolution. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. If the work is not complex, theyll carry out all the external work required. We use cookies to optimize the website, no personal information is stored. Instal a new Telephone Extension Socket on Delayed repair following loss of service. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. These cookies will be stored in your browser only with your consent. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. BT Openreach SFI2 Engineer Visits. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Some modules are disabled because cookies are declined. Ask questions and share tips with other people 24 hours a day. Mar 2018 - Present5 years 1 month. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Well send you a confirmation email with your appointment date and time slot. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. The installation takes around three hours and the Openreach engineer will need access to your property. Well arrange a convenient appointment when both you and the engineer are available. Your working hours Our engineers work 37.5 hours a week. Youll be sent a new hub, so keep it somewhere handy. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. . To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. The installation takes around three hours and the Openreach engineer will need access to your property. What tips or advice would you give to others applying to BT? Amount of compensation. Register (or login) on our website and you will not see this ad. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Members of the Communication Workers Union (CWU), including call centre. Complex Engineering Reception and Triage. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! CER / Field Insights - North England. Work experience gained by working for Openreach is truly respected in its particular field by other firms. 10 reasons to work for BT Openreach. @katenoblett. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. 22h52, Hi. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. . I think Openreach work 7 days a week, and on bank holidays. An engineer visit is requested, and no fault is found. on There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. If you arent available, someone over 18 will need to be around. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. BT. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. BT won't send no one out because @SkyHelpTeam are my provider. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. The cookie is used to store the user consent for the cookies in the category "Other. Russian minister laughed at for Ukraine war claims. [ link to this post] I have a line fault that needs to be fixed. Try their website here. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. They'll aim to do this within 5 working days of you placing your order. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You can view these money saving ideas by clickingHERE. Sustainability, Northern My dad said we needed the one downstairs which he had already disconnected. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Although I would guess your fault will probably be picked up on Monday morning. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. as per usual ,engineers working across the road and our broadband goes down. First, Openreach will send an engineer to assess how much work is needed. 1. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. The strikes will take place on 29 July and 1 August. I know this because I have 26 years of experience tracing all kinds of faults. Faulty equipment like a telephone or router not covered by a maintenance contract. Log intoorder trackerusing your BT ID or order reference and postcode. Analytical cookies are used to understand how visitors interact with the website. We have a range of ways to get in touch for new and existing customers. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. on Qube are employed directly by BT to do Internal Home Checks. But it changed its tune when the Observer got involved. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. They will call you to confirm their arrival time and to find out about any access requirements. For What is a Fibre to the Premises (FTTP) Service Identifier? Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. Do openreach/ BT engineers work 24/7 ? Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Monday 9th June 2014. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Contact from abroad. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. This depends on the apprenticeship you are applying for. 2023 BBC. Help and support; Contact BT; Back. A specific time cannot be given and access must be available for the entire slot. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Overtime is usually available so the minimum . Damage caused during a break in to your premises. Now there is light at the end of the tunnel! Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). If the engineer is already working on the fault, then you won't be able to change the appointment. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . "Where talent is a dwarf, self-esteem is a giant. This cookie is set by GDPR Cookie Consent plugin. It does not store any personal data. BT. on BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. I could not recommend working for BT Openreach at all. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. business and public sector, Media For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Theyll aim to do this within 5 working days of you placing your order. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Again, no one turned up. Very rarely. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. @bt_uk. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. I'm wondering will there be engineers working on a saturday? Account and billing. He is very hard working and does things without needing to be asked. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. There's more to Openreach than meets the eye. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. 30-03-2021 Technical support. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Can Nigeria's election result be overturned? An engineer will install an ONT at your premises to connect to the nearby fibre cable. Need to change your appointment? You might not need a visit, just the right advice and help to identify the problem! BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. ", http://www.speedtest.net/my-result/3167201384. Your contracted to 37.5 hours a week for work which your are field based. They showed their strength but on Monday they will show their generosity. Include an address and phone number. And once you've got some experience under your belt, there should be opportunities for overtime. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. 01-04-2021 The fault is due to damage caused by someone at the customer's premises. The engineer said you should only have one line and said to get rid of the other. Engineers from Openreach cut the telephone line while working in the street. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. If you cant change your appointment, chat online or call us and we'll do it for you. By clicking Accept All, you consent to the use of ALL the cookies. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. business and public sector, For business and public With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Anna Tims is away. 26/04/2017. Its not BT Openreach, its simply Openreach, a BT Group company.. In 1987 I began a career as a British Telecom Engineer. If a charge is likely, well let you know. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. However, you may visit "Cookie Settings" to provide a controlled consent. 01-04-2021 Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Their service has stopped working and it is not fully fixed after two full working days. Normal for Openreach is 5 days a week 7.12hours a day. Training is rushed, clothing is poor and supervisory support is weak. Accept cookies to experience the full functionality of this page. 10. Openreach is the UK's digital network business. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Moving home . Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. The ISP said it can take up to 72 hours. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. BT Openreach What a great place to work! When you contacted BT, it said it had not booked that engineer and did not know about the work. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Within 10 working days, Openreach will have completed their survey. 22h. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Response was given fairly soon after initial slection. Openreach, which controls most of the UK's. Then just follow our step-by-step guide to install your broadband yourself. Damage to equipment within your premises caused by lightning or power surges. Depending on the type of fault and the stage we're at in repairing it, you can do this online. If you're an engineer, that's usually four or five days a week between Monday and Sunday. The difference between the engineers was night and day. You can view these money saving ideas by clicking HERE. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46).
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